ACUCM Training
Cisco Unified Communications Training
Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 4-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.
The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.
This information technology course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is pre-configured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.
The primary audience for this course is as follows:
Phone Network Administrators
Phone Network Engineers
Data System Administrators
Entry-level Network Engineers
Channel Partners/Resellers, Customers, Employees
The knowledge and skills that a learner should have before attending this course are as follows:
Basic Knowledge of IP and networking or voice networks is suggested but not required
Basic Knowledge of the Windows desktop environment
Upon completing this course, the learner will be able to meet these overall objectives:
Describe the Cisco Unified Communications Manager network, service, and features
Understand the importance of and configuration of redundancy and high availability in the enterprise network
Describe user configuration and the user web interface
Explain basic phone options and the use of BAT
Explain the route plan and on-net/off-net calling
Describe the various media resources, including conferencing and MOH
Describe the basic phone features and use of hunt groups
Module 1: Introduction to IP Telephony
Lesson 1: Exploring IP Telephone
Traditional Voice versus IP Telephony
Clustering Overview
Intracluster Communications
Cisco Unified Communications Manager Clusters
Clustering Options
Platform Requirements
Lesson 2: Describing Deployment Models
Single-Site Deployment
Centralized Call-Processing Deployment
Distributed Call-Processing Deployment
Distributed Single-Cluster Call-Processing Deployment
Hybrid Call-Processing Deployment
New Advanced Multicluster Options
Lesson 3: Understanding Advanced Multisite Features
Need for CAC
Deploying AAR
Survivable Remote Site Telephony
SRST Failover
Module 2: Defining the Basic Configuration
Lesson 1: Logging in to Cisco Unified Communications Manager
Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
Logging In to Cisco Unified Operating System Administration and the DRS
Navigation Menu
Command-Line Interface
Lesson 2: Examining Basic Server Configuration
Server Configuration—Eliminating DNS Reliance
Configuring Enterprise Parameters
Lesson 3: Describing Multilevel Administration
Configuring Multilevel Administration
Creating End Users
Creating Roles
Creating User Groups
Assigning Users to User Groups
Lesson 4: Configuring DRS Backup and Restore Procedures
DRS Backup Procedures
DRS Restore Procedures
Module 3: User Administration
Lesson 1: Understanding User Configuration
Understanding User Management
Configuring Users
Lesson 2: Using the User Web Pages
Understanding the User Web Pages
Using the User Web Pages
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
Lesson 1: Configuring System Parameter
Cisco Unified CM Configuration
Cisco Unified Communications Manager Group Configuration
Phone NTP Configuration
Date/Time Group
Codecs and Regions
Location Configuration
Device Pool Configuration
DHCP Service Configuration
Device Defaults Configuration
Clusterwide Parameters
Licensing
Lesson 2: Supporting Cisco Unified IP Phones
Cisco Unified IP Phones Overview
Specialized Cisco Unified IP 7900 Series Phones
Phone Button Templates
Softkey Templates
Lesson 3: Exploring Phone Registration and IP Phone Communications
Cisco Unified IP Phone Registration
Cisco Unified IP Phone Configuration
Lesson 4: Utilizing the Bulk Administration Tool (BAT)
Overview of Cisco Unified Communications Manager BAT
Cisco Unified Communications Manager TAPS
Module 5: Basic Route Plan Configuration
Lesson 1: Implementing Dial Plan Connectivity
Organizational Dial Plan
Trunks
Gateways
Lesson 2: Creating Route Plans
Dial Plan Overview
Route Pattern Overview
Digit Collection
Call Routing
Module 6: Route Filters and Digit Manipulation
Lesson 1: Configuring Transition Patterns and Route Filters
Translation Patterns
The 9.@ Pattern
Route Filters
Lesson 2: Implementing Digit Manipulation
Discard Digits Instruction
Transformation Masks
Route Plan Report
Module 7: Class of Control
Lesson 1: Defining Class of Control
Overview of Class of Control
Partitions
CSS Configuration
PLAR Application
Lesson 2: Using Class of Control Features
Call Restriction
Time of Day Routing
Traditional vs. Line/Device Approach
Module 8: Understanding Media Resources
Lesson 1: Defining Media Resources
Overview of Media Resources
Conference Bridge
Media Termination Points
Transcoder
Music on Hold
Annunciator
Lesson 2: Exploring Media Resource Management
MRG Management
Configuring MRGs
Configuring MRGLs
Module 9: Features and Services
Lesson 1: Describing Basic Features
Call Park
Call Pickup
Cisco Call Back
Shared Lines with Barge and Privacy
Lesson 2: Exploring Hunt Groups
Hunt Group Overview
Line Group Configuration
Hunt List Configuration
Hunt Pilot Configuration
Final Forwarding
Lesson 3: Describing Phone Services
Cisco IP Phone Services
Cisco Phone Services Configuration
Labs are designed to assure learners a whole practical experience, through the following practical activities:
Performing General Administration
Configuring Basic Settings
Backing Up and Restoring the Publisher
Creating and Associating Users
Configuring the System to Support Cisco IP Phones
Using the Cisco Unified Communications Manager BAT
Configuring Basic Dial Plan Elements
Configuring Complex Dial Plan Elements
Implementing Calling Privileges and Restrictions
Configuring Media Resources
Configuring User Features
Configuring Hunt Groups and Call Coverage